About Us & Testimonials
Our history
upflushTOILET.com was originally started by master plumber Larry Sturm. With his 40+ years of plumbing experience, and his retail store proudly serving the Pittsburg area, Larry decided to share the upflush toilet solution with the world and first created upflushTOILET.com in the early 1990s.
As Larry was known for his quality work and reliability, his website only featured Saniflo products, due to their proven track record of customer satisfaction and superior durability. We have since come a long way from the original, self-made website, and we have serviced thousands of customers, but we hold true to Larry's original commitments:
- Quality Products
- Great Prices
- Best Customer Service
Larry was immortalized as "The Faucet Doctor" in the November issue of the national magazine Home & Garden for their specialty plumbing store. In Dec 2006, the Bob Vila Show called to interview him about a story they were doing on upflush toilets. And in August 2005, Larry was even quoted in The New York Times for his specific expertise with upflush toilet units.
Every day, we are proud to continue Larry's commitment to integrity in customer service. Here are just a few examples of our customer testimonials. We hope to add yours to the list soon!
What do our customers say about us?
We are proud of the comments and emails we receive about UpflushTOILET purchases from our customers. We are honest that problems can occur with any man-made product but these toilets are exceptionally dependable and surprise even us.
We do guarantee that we try our best - to be the best!
I wish you all the best at UpFlushToilet for a great Thanksgiving Holiday. You truly have the best customer service. Everything I read about the fantastic customer service your company has prior to purchasing the toilet is true.
Thank you again,
Brian Q.
I'm a repeat customer very satisfied with your service.
George C.
This has to be the best service AFTER the sale that I've ever seen. I wish everyone did business this way!
Brian V.
Unbelievable service, fast response, packed for delivery extremely well, easy instalition. Great experience. Thanks
Clarence B.
The toilet arrived today in fine shape and is BETTER than I expected!
Very happy with it and the wonderful packaging job!
Wish me luck with the installation!
Jim T.
Well, it has been a pleasant experience ordering from you. The helpful emails answering my questions, ease of placing the order, and the rapid response to shipping and sending me the tracking number, your phone number, and offer of help, surely has made it a very pleasant experience to date. I intend to follow up with an even more favorable email when I have completed the installation which will be in several weeks. I have never been more anxious to use a toilet than I am with this unit. It will also make it possible for my wife to have a bathroom all her own.
Carl S.
My toilet, pump and extension pipe all arrived 2 days ago. What service,especially with the holiday season right upon us. Thanks so much and have a very Merry Christmas!
Bob
Well, the plumber just finished installing the toilet and it works well according to his test. I haven't put it to the real test but I'm sure that it will be used tomorrow. My wife was overjoyed to think that the main bath will be solely hers. She has already planned to move me out, (of her bathroom.) I will send you a real evaluation as soon as I use it a while, but so far you have lived up to every advertised line, so I expect the product to perform well. Blessings with thanks,
Carl
From the time I ordered the items to the time I received them was only a few days. Delivery was quick. The items were packed in larger boxes with foam and other shipping products to insure no damage.
Russell J.
Incredibly quick, efficient delivery. Items exactly as promised. Phenomenal prices.
Product: Standard upflush toilet and macerator
Maureen R.
Items were shipped right away. I had no problems what so ever.
Product: Standard upflush toilet and macerator
Greg A.
5 Stars (no comment given)
Product: Standard upflush toilet and macerator
John J.
Excellent Merchant ... fast shipping and products were exactly as described. Thank you!
Product: Standard upflush toilet and macerator with Optional Tailpiece Extension
Peter M.
The order arrived on time and care was taken to double box the product with extra packing to prevent damage
Product: Standard upflush toilet and macerator
Craig V.
Everything was perfestly packed and shipping was VERY prompt. Product was just as described --I would def buy and reccommend again!!!! ...
Product: SaniPLUS Upflush Toilet
Joseph S.
Very fast shipping an arrived in excellent condition.
Product: SaniPLUS Upflush Toilet
Jodee B.
Prompt service and shipping. Smooth transaction.
Product: Standard upflush toilet and macerator with Optional Tailpiece Extension
Matthew S.
they shipped very fast, very positive
Product: Saniflo Upflush SHOWER
Lana M.
Prompt shipment, well packaged.
Product: Standard upflush toilet and macerator with Optional Tailpiece Extension
Larry W.
Excellent product, simple to install fast delivery.
Product: Standard upflush toilet and macerator with Optional Tailpiece Extension
Donald J.
The order was handled very timely. They always answer the phone when I have plumbing questions about the product I purchased.
Product: SaniPLUS Model Upflush Toilet, Macerator
Donald K.
very fast delivery and well packaged
Product: SaniPLUS Upflush Toilet
George W.
5 Stars (no comment given)
Product: SaniPLUS Model Upflush Toilet & Macerator
Kirk G.
5 Stars (no comment given)
Product: SaniPLUS Upflush Toilet
Robert D.
Everything that was said on the website was completely true - and I did take advantage of the ability to call and ask a question - and itwas great!! Definitely an added benefit compared to other retailers.
Product: SaniPLUS Upflush Toilet w/Extension
Stephen B.
5 Stars (no comment given)
Product: SaniPLUS Model Upflush Toilet, Macerator
Todd K.
Smooth and trouble free ordering and shipping. The product is incredibly well packaged. Happy customer!
Product: Saniflo Upflush VITE Model
Gary R.
Merchandise was shipped immediately and well packaged. Merchandise was exactly as advertised.
Product: Saniflo Upflush Toilet
Larry W.
very speedy delivery, very well packaged.great experience. i did call the phone # to see if i could actually get a live person & i did. he answered all my questions about the product.
Product: Saniflo Upflush Toilet
Jack
5 Stars (no comment given)
Product: Saniflo Upflush Toilet
Nicholas